Hi
I bought an Airtel Digital TV with 3 months south mega pack in dec. It was installed in our bed room and working fine. At the end of the 3 month period i re-charged my package for 1 year when Airtel offered a discount of 2 months sunscription free. Durig the period of June my Airtel box stopped working and my family informed me the same as i was travelling out of India. I came back and mafde a formal complaint with Airtel on 12th July. I was informed by the customer care executive that they will register a complaint for my box and replace it but my service had been de-activated as my account balance had gone negative due to my neo plus top-up. They informed me that i need to re-charge my account and make it positive for them to re-activate my service. I was shocked and amused by this. I tried to reach out several times on 12th july to their technical staff beyond the customer care Executive but ended up with frustration and statements like "Sorry we are looking into your problem" etc but no solution forthcoming till today morning (13th July). Finally they replaced my box around 07.30 PM in the evening but refused to re-activate my account stating that i need to raise a fresh request for the same
With no solution forthcoming from Airtel i lodged a seperate complaint again on today (13th july) to re-activate my account and waiting for that to happen by 06.00 PM .
I and unable to understand the logic of my entire service being disconnected because of my top-up expiring. I felt that it is illegal for Airtel to disconnect my entire service for which they have received one year fees in advance and would like to seek legal recourse through the consumer forum. Would also like to ensure that Airtel changes their system of disconnection so that no other DTH consumer suffers similar pain from Airtel.
May i seek you guidence on how can i go with this issue to the consumer forum and file my compliant against Airtel.
Thanks & Regards
Shankar Narayanan
Ph: 919845854234
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