I had very bad experience with AIRTEL Digital TV. They are very unprofessional, no ethics and irresponsible. Even if you go to customer care and lodge a complaint no one responds. I have copied my interaction with them. See this and decide if anybody wants to go to them for DTH service.
In my case I shifted my connection from Trivandrum to Bangalore. Their service was horrible and they collected 650 Rs from me for the reinstallation without any receipts. I lodged a complaint and waited for their response for more than 10 days. Nobody cared to respond. :-(. Here is my e-mail exchanges with them.
Re: Collected money without receipt for re-installation
From:
xxxxxx
View Contact
To:
[email protected]
Cc:
[email protected]
Its more than 10 days since I raised this issue. I don't understand what you are doing. Is anybody looking into this or are you sleeping on this? This is not acceptable.
Thanks,
xxx.
From: xxxxxx
To: [email protected]
Cc: [email protected]
Sent: Fri, February 25 1:30:14 AM
Subject: Re: Collected money without receipt for re-installation
I haven't got any resolution yet. Could you please let me know the status of my complaint.
Thanks,
xxx.
From: xxxxxx
To: [email protected]
Sent: Wed, February 23 9:22:38 PM
Subject: Re: Collected money without receipt for re-installation
Any update on this?
From: "[email protected]"
To: [email protected]
Sent: Sun, February 20 11:54:39 PM
Subject: Collected money without receipt for re-installation
Dear Customer,
This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards,
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services.
From: xxxx [mailto: xxxx ]
Sent: 21-02 11:48 AM
To: [email protected]
Cc: [email protected]
Subject: Re: Collected money without receipt for re-installation
I should add this to my complaint. When I spoke to Airtel digital TV customer care executive to find out the procedure for shifting the connection from one address to another address last time I had a very bad experience. The customer care executive didn't know english properly. She had no clues about Airtel digital TV or the shifting process. She told me that the technician from Airtel would come to my address at Bangalore uninstall the dish and take it to my new address in trivandrum and install it on the next day. :-) I told her that it was very unlikely since trivandrum is another city which is ~750 KMs far. Again she was repeating the same. So I gave up and talked to the technician who came to my address to uninstall the dish at my home address in Bangalore. He gave me better idea about the shifting process. :-)
The reason for sharing this incident now - Whoever is contacting me, please make sure you have the required information to resolve my problem. Otherwise you will be wasting my time and your time. As I said I have been an Airtel customer since 2000 and I am ready to co-operate with you to resolve this.
Thanks in advance,
xxxx.
From: xxxx
To: [email protected]
Cc: [email protected]
Sent: Sun, February 20 9:32:35 PM
Subject: Collected money without receipt for re-installation
Hi,
I have recently shifted my airtel digital connection from Bangalore to Trivandrum. I shifted the dish and the settop box to Trivandrum and requested airtel to do the reinstallation. Somebody came from Airtel when I was not there are home and did the installation and collected 650 Rs from my parents for the reinstallation without giving any receipt or bill. They even said that there was some outstanding balance and collected that money, again with no receipts. I am suspecting a fraud. Even if Airtel charge this money why can't you give the receipt for that? Why do you involve these kind of people in providing the service. I have been an airtel corporate customer for the past 5 years. If I was there at home when they did this I wouldn't have allowed them to take me for a ride like this. Please look into this issue and make the arrangement to get my money back immediately. Here are the details.
Customer id: 3000649174
As I said I am traveling for another coupe of weeks and I wont be reachable over phone. If you need anything please mail me. I will respond. If I don't get proper response from you on this I will contact consumer court.
Thanks,
xxxx.
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