Dear Sir,
I purchased Airtel DTH (set top 3 months free subscription) by payment of Rs. 1750/- at Rajkot. Later I shifted to another flat in the same apartment & requested the company on its toll free number to shift my DTH connection.
The customer Care Executive told me that they have no service enginner for my area and suggested me to contact their dealer. I called Airtel & its dealer 3-4 times but they have not provided me any help & service. I had no option so I purchased another connection of Videocon d2h. Now even Airtel is asking me to recahrge my account. My complaints to Airtel are as follows :
1. When Airtel have no service coverage for my area, why they sell products to customers like me?
2. When I requested Airtel executive on its toll free no., why he was not able to solve my problems?
3. Why I was asked to contact other person or party (Dealer) when I am Airtel customer (I had faith on Airtel, not on Dealer )?
4. Why I am suppose to recharge (pay) my account even Airtel have not offered me any service for shift and when I am not using Airtel DTH services right now?
On the contrary I here by demand from Airtel to collect back my set top box and refund my money (Rs. 1750/ -) which I paid at the time of purchase. Further I need compensation for inconvenience and problems I faced due to poor services of Airtel.
Thanking you.
Mahesh Chandra Joshi
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