My Air-tel customer ID -3000835147
I have purchased Airtel Digitial Tv in month of may
within 1 year unfortunately the Remote control stopped working.
so for this concern i did call air-tel digital customer care number 020-40181400 on many occasions to report the complaint regarding the same, and finally got the complaint number that is 241114.and at the very 2nd day i have received the Text message on my cellphone indicating that my complaint has been resolved.i was wondering that without any resolution they have closed the service request and the same day i have called air tel digital tv customer care for to ask them why did they have closed my service request without any resolution, i spoke to the customer service representative, he said "we will dispatch you the on-site technician which will cost you 100RS".i agreed to pay the charges for the engineer visit, and engineer arrived after 4 the day by requesting him many times .and he has determined and diagnosed that the remote has gone bad and it needs to be replaced, and he has provided me the area managers phone number .i have contacted him many times for the same issue ..and he came to the conclusion that i have to pay the 150RS for the new remote control ..and im agreed to pay those charges also.and after that i dint hear any followup callback from them.i was really pissed off, so i did call the area manager once again requesting him to get the new remote on top of it he said that the remote control is out of stock so i waited for quite long span of time but still dint hear any callback, so i did call the airtel digital tv customer care for to get this issue resolved as soon as possible .i spoke to the customer care representative and he said you have declined to pay the remote control charges that's why we will not be able to give you new remote and that wasn't a truth i was shocked after listening to his false answer however i am ready to pay all the charges for technician and new remote control .the fact is they do not have any remote control in the stock.and they are making there customers fool by giving them the wrong information. so the concern is my TV is non operable without the remote control.so i would like to get the new remote on the priority basis
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