Refer BP No : 8403421997.
1. My earlier complaint on the subject dated 22 Feb & 07 Mar.
2. It is intimated that I had sent my Samsung DVD Home Theater Model No DS110 (Ser No IUAY100044L) for servicing to authorized Samsung Service Centre M/S Boscos, C-114/B-218, Naraina Industrial Area, Phase-I, New Delhi-110024 with the fault that the player switches to Standby mode after few minutes of playing. The Work Order No was 144AW dated 05 Jan.. They took a lot of time to even response and every time on enquiry told that it will take some more time as the spares are being brought. After a gap of one month they finally told us that parts of the DVD Home Theater are not available and it cannot be repaired. To our surprise he even told us to take the machine back which we collected back on 20 Feb.
3. From the last one months the response of the service centre is unconcerned with the reason that spares are not available. On my representative each visit to the service centre, he has been given a fresh date of collection. There is a total apathy towards the customers by the service centre of Samsung.
4. I have the following to submit & complaint:-
(a) How can a DVD Home Theater which is not even 5 years old be rejected by to the service centre for repairs. That means that any product of this repute company be used for less than 5 years.
(b) The service centre has not behaved in a professional manner. Since I am a technical engineer myself and running a big Army workshop I have no doubt that Service Centre has not taken adequate interest in the repair of the Home Theater.
5. I will request you to look into the matter on priority and pass suitable directions to the service Centre for early repair of the DVD Home Theater to avoid unnecessary agony to the customer else I shall be constrained to raise my complaint in the matter.
6. An early reply & action is requested please.
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