This is Amit Kumar Pandey, A/C no. 3003096378, a subscriber of Airtel digital tv, in last month 25th may I reallocated my Digital TV to Satna from Indore and deinstall request was logged to your call centre from Indore, in 22 june I went to the local distribuor of Airtel named Hind Electronics, (Till My Acconunt was suspended) and requested for installation but the distributor was suggesting that If I pay him 250 re. cash he can give me services for installation, neither I would have to pay 300 re. to Airtel as service charges, for this I opposed him and told him that there are no rules as I know in Airtel to pay sevice charges in cash so I will install money to my a/c, then your distributor told me that after request from Airtel side he will perform the installation and I installed 500re. voucher in my A/c for the service fee and a/c activation, but they didn't come to our place to install the dish, at last I had to do it on my own, and I had registered more then 4 requests regarding Service activation, New Recharge, and bad service related complaints with Complaint numbers 3134780, 3147634, 3157870, 3165360, I am making more then 10 calls every day from the day these problem arised, I am still getting error code
"6 "on my screen although I had recharged new package and daily basis amount is deducted from my A/c for last activetion days, every time I am complaining to the Nodal office Bhopal, and Satna Executives, I am getting no cooperation from them, no service executives are supporting me into this issue and distributor has made this an self-ego issue, and stopping executives to support me, My only question to you is that if unethical practices will help Airtel to grow, if personal profit interest of distributor will support a long run success to you where many competitors are providing services far better, or if your customer care channel is good, as service on cash kinda activities are badly running on and this will help the executives to full there pockets, nor will help a customer or organization. At last I am requesting you to please resolve my issues as I want to execute a better relation with my service provider company and do not want to be churned or show legal arrogancy.
Thanks!
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