I purchased settop box from Airtel with customer ID 3004287744 which was installed at my home on 07/06. Right from the installation it was intermittently giving problems which used to get resolved after restarting the STB. The same was communicated to the local dealer without any action from his side. On 17/07 I raised a compalin with Airtel customer care with service request no.3322295 that most of the channels are not coming. I was given a tel. no. and after making countless calls the technician turned up and took the STB for testing which was returned only after making again around 10 calls. The very next day I experienced the same problem which is continuing throghout the entire week till today (24/07). There is absolutely no response from either Airtel or the service dealer. Now I am at my wits end and completely frustrated by the total apathy shown by this organisation.
0 comments