Respected Sir,
This is my first experience with your DTH service and worst experience for me as a customer with any of the organisation. I applied for DTH service 5 days ago. At that point in time sales people were very nice. But person who was supposed to come in a day to collect that money came 2 days late. Then i was told that installation will be done in 48 hours. Its being more than 50 hours noone came to my place. When tried to confirm the status with same people in Mumbai call canter people were very rude. Were not even ready to give me their names. My calls have been disconnected 5 times i am trying the same number 18605006500 sine 10.30 am. Two of them gave me their names Nikhad a girl and a boy donot remember his name. When i said i want to talk to any supervisor. They said no manager is available and they disconnected the call. One person talked to me as a supervisor after conversation he said he is an agent an cannot transfer the call to supervisor. All people were rude, unprofessional and had casual behavior. everyone of them advise me that i will receive a call in half an hour but didnot receive any call. i am totally fed up and have spent more than 100 Rs on phone calls to them. the i got another number of Noida center. executive named Sonia tried to help me and provided me a number 12148 saying they donot have any record for Rs 999 plan. When i talked to executive on this number. Again my calls got disconnected twice around 12.30pm after introduction. Then associate advised that i will receive a call n two hours and by the end of the day it will get installed. I have not even started the service and this is the treatment i have been given. Please provide me solution. Now the only option left to me is that i should go to consumer forum with Payment receipt and call details and should ask for all calls recordings from your end.
Thanks,
Gaurav Bhanot
9873049353, Airtel Number: 9958566277
Area Code 110059
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