We got airtel HD Digital connection free with our Sony LCD Bravia on 16 Feb. After making hundreds of calls, we were able to get our customer ID created at the name of my husband, Shakaib Azhar Chaudhry, customer ID 3007078135. Later after recharge of INR 1000 for installation, we gave all the details like TV model no, serial number, card scratch and PIN two times to their customer care executive, who fixed an appointment for next day i.e 18 Feb at 5 pm. I took half day off from work to get it done as customer care executive dint have have time after that. Neither engineer did not turn up at the assigned time nor informed us. When we managed to get customer executive again after making n number of calls, executive says, our account is not active and asked for all details again. Can they expect their customers to carry bills or required numbers after giving details many times plus they say they can’t help. O the top of that ask for details again and expect us to keep waiting for another day for installation. When we insisted they said you can talk to our engineer, whose number they gave, turned out to be incorrect.
And I am still making calls to airtel customer care to make their executives understand the issue and lodge complaint. Hopeless.
This is the heights of unprofessionalism from such a big brand. This clearly shows India companies need to really upscale in terms of quality to think even to survive in market and compete with extremely professional international brands
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Rukhsar Saleem
9990171516
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