Sir, i am ravi ranjan kumar, having an airtel digital Tv. (cust. id: 3001690333) i had made complaint in customer care on dated 08th aug. 2010 about digital tv, i was getting problem in video. error code 2. But customer care has not responded till September. My account was recharged upto sept. 2010.
In Oct. 2010 (not exactly i have remembered) customer care had made a call to me that your account is in negative, so recharge it, if u will not be recharged it then your account will be suspended.
I had made a recharged for only for account in positive.
Till Today Noon 15th April i have got so many call about recharging the account. but i had told to every time that if my video problem error code 2 shall be solved then i will recharge it.
In evening one person from Airtel Digital TV came, after checking he says your setup box is dead.
I was socked, i made a call to customer care. Customer care replied that if your setup box is dead then change it & pay money of new Setup Box.
I said that i had made complaint in Aug
your person comes on 15th April.
I had purchased this in Oct. 2009 & compliant in Aug. 2010. so this is not my mistake if your person comes in April. Hence it (New Setup Box) should be paid by Airtel Side.
Please help me.
regards,
Ravi Ranjan Kumar
(cust. id: 3001690333)
Mob. No. 91-9898070177
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