I was not getting TV reception from 20th April. After repeated complaints, (complaint nos7312982, 7344089), a technician called Sanjay from Dharmasagar Enterprises (supervisor Baburao, 04040058602) determined that TV Set top Box was not working and that it would be relaced. It was not replaced for 3 more than days (earlier in January I had the same problem. it took 7 days to replace set top box and I did not have TV reception during those 7 days). So I asked for disconnection and refund of my subscription that I paid for 1 year in February. Airtel calculated the balance and said an amount of Rs.3210.31 was due for me.
By complaint no 7377784 they intimated me that the complaint is resolved and money will be refunded. It was not refunded. On 11th May by another complaint no 7841388 they said again the complaint is resolved and money will be refunded in a week. It was not paid. on 27th may I wrote to [email protected] that they should pay me 3% per month interest as they are holding on to my money. They have not replied me so far.
On 28th may I contacted their local customer care cell phone number 040 4002 4449 and requested for satish kumar their manage. Insted a gentle man called Salauddin, came on line, talked to their accounts department and said that money will be refunded by end of may by a cheque. to day is 14th June I have so far not received my refund.
My Airtel Digital TV customer ID is 3002701069
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