It is to inform that my AIRTEL digital stops functioning often. when we complaint in their customer care they make us hold on the phone for 14, 15 minutes and then the problem is not even resolved. 15 days ago we had complaint that there is some installation problem error which is given on the TV and its not working. They said that they will send an engineer. when he came after complaining 4 times, he told us that the satellite of Airtel has changed so now it has changed to SM2 where they have some new channels. he rotated the dish plate many times but it wasn't resolved. I said we don't want any new channel, and just give us the SM1 back as it was. he called the customer care and told them to do it. It was set back to SM1 and for that he charged us rs100. We told him that there is no money charged for the first one year, but he said its only for the first 6 months. So we paid him. Now again the same problem is there, they have again changed the signal to SM1.
We have complained 4 times, for the first 3 times they said to keep our tv switched on for 30 minutes and they would resolve the problem. But it didnt happen then the fourth time they said they will send an engineer the next day. What I wan't to complaint is that even though we don't want any new channels but they change our satellite signals and they take 100 rs for resolving it. We have already given money even though it was their problem and now we have to do it again just because they changed it even after we gave the money. Please look into this matter as soon as possible. it is a very bad service provided by. We should be returned our money which they had taken inappropriately and the problem should be resolved.
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