I bought Airtel DTH on 28th June. They told me that it'll be installed on the next day. I called all possible phone numbers and after making almost 20 calls, they did installation on 2nd July. The installation did not work but the guy left saying that it'd work in 20 min. Of course it did not work. After that I called their central number, they said that someone will come by 10 AM, nobody showed up, called again, gave another time 5:30 PM. I'm not sure whether someone will come.
Before that whenever I called them, they would say that the installation will be done tomorrow without even asking for details about me. I have never seen this kind of customer service in my life. When I asked for the number for their higher management, they said they cannot give.
Here are the various phone numbers I called:
020 4444 8080 (central number, they take complaint everytime, nothing happens, talked to Irfan)
020 3241 9295 (installation office, always promise engineer will be sent but he won't show up.)
0120-4087655/58 (these guys sold it to me and then disappeared, they will pick onece if you call them 10 times and then will say that installation will happen tomorrow without taking any details, talked to Sanjay, Aarti, if you try to ask how do you know the details of installation when you don't know my name, they'd put the phone down.
They gave me a complaint number 9607051.
I have Tata Sky and Dish TV also in my house. I have never seen these issues with them at all. Looks like Airtel does not care about their customers.
There was no phone call from airtel for anything. You need to initiate all the calls. Basically you pay the money and they oblige you.
Regards,
Rajeev Saxena
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