There are way too many complaints to state this in brief. To start with
1. The installer arrives on site without proper installation material inspite of being forewarned of all site restrictions, like presence of grill. Hence proper mount and brackets are needed for installation which the installation did not carry and whatever he carried were broken. Installation got delayed by 2 days because of this.
2. After the installation was done @ 5pm, the installer informs the call center about the activation and all information is provided to activate the service. Call center informs that the service will be activated by 8pm. Nothing happens.
3. After making a series of phone calls, multiple agents provide inconsistent information for activation time - 15mins, to 1 hr to 24hrs. No one knows what is going on and some agents do not even want to understand the problem.
4. Next day a commitment is given @ 3pm (Rupesh at # 12148) to resolve the problem by 6pm (beyond 24hrs since installation). At 5pm i get a message saying that instalaltion is scheduled for next day @ 9pm.
Rupesh is then unreachable and refuses to take the call. Multiple calls to agents - Prashant and Shrishail on 12148 repeats the story that installation team will call in 5mins but 1 hour passes and no one from installation team has called.
If this is the kind of pathetic customer service, then the only option is to complaint.
I wanted to speak to an incharge/manager is is responsible for Airtel customer support but all agents say that no one is available. How can a big national operations be run without any higher management support?
Please look into this pathetic and ridiculous service and address appropriately.
In the meanwhile, I had no option but to cancel the service and ask for a full refund.
- An extremely dissatisfied customer.
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