Dear Sirs,
I have pad for a NEW CONNECTION of Airtel Digital TV (HD Recordable) made the payment of INR 5690 on my ICICI credit card on 14th March. I was informed that with in 48 hours the set top box will be brought to my place and installation will be done.
I have been waiting ever since and 10 days have passed, so far no one came from AIRTEL to Install the DISH or the SET TOP BOX.
I have sent 5-6 E mail reminders and and also called up your customer support no 918044448080 about 10 times. Every time I was informed that with in one hour I will get a response, I still keep getting assurances that it will be looked in to in one hour, 24 hours etc etc.
Meantime, I received number of SMS on my mobile reg the subscription, package, balance amount available and what not, but so far no one contacted us for installation of the SET TOP BOX.
Finally I send a person to AIRTEL Office in Santhome, Chennai, first visit (after waiting for long hours) he was told that they are unable to trace the payment and the installation will be arranged once the payment is tracked. We waited for 2 days and I sent the person again. On the Second visit he was told my order has been cancelled.!!
I called the customer care & they confirm my balance is 5590/ but unable to say anything beyond this.
I am surprised to note, how unprofessional& irresponsible AIRTEL is if they are unable to handle a new connection, what a MESS the DGITAL TV service will be.!! Ten days passed and NO ONE is bothered to set right the problem, that too after close / continuous follow up personally, by e mail & thru the customer care
Request the big wigs of Brarti Group, to refund this common mans payment and release me from this mess up as soon as possible
Thanks you for giving me an opportunity to know AIRTEL / BHARTI groups professionalism
P. Raj Narayanan
CUSTOMER ID 3009992166 & ORDER ID 1424449
Contact nos:9840040985 / 9382116675/ 7667477767
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