Dear AIrtel Digital TV management team and all senior managers
I am using your digital service HD from Nov and till today faced many probelms issues as below.
1. Many times whenever I switched on TV, STB gives signal that there is no connection available.
when I given complaint after many instances of this issue, the customer care person didnot speak good... instead of listening to the complaint he asked me about the payment of Rs 100 towards the payment for the person who will come to check the issue in my home. This is rediculous...
Each time Airtel team can create this issue and how come you expect cusotmer to pay for this cause?
2. I was trying to get the Movies Now HD channel right from when it is launched and when they announced in newspaper. I called many times to the customer care but they never given information about that channel.
Meanwhile I was just braowsing the channels and suddenly I found Movies Now HD on channel No. 198 but it was not working as I did not subscribed it. Hence I called customer care... as usual after waiting for more than 8 - 10 minutes, I got the customer care (???) person. when I talked about the subscription he said you will get the channel and you have to pay for it. (Again the money first... no other care)
I agreed what he said. Then he said our technican will come and adjust the dish then only I can see the channel. Again there is hugh time limit of 72 hrs. Why this 72 hrs time required?
He did not answered... So as a poor cusotmer (are you people providing service to us or asking us to beg for the service to you... I do not understand... and that too with service tax paid by us)...
I asked him to give some specific time span so that we can wait for that so called technician to come and do the minor adjustment (may be of few minutes job)... but he refused... so my question to all these management people in Airtel digital TV is that... are you poeple expect us to stay in home leaving all our jobs and wait for that technician for any time between 72 hrs...
And the main thing is after this given 72 hrs time left also... nobody has turned to home to that job... so upto how many hrs I need to wait in home for that person to come?
So when I called today at 2pm to customer care... again the same process started... there is no records with previous communication... again that customer care person (this time Mr Karthik) said he needs 72 hrs... what the hell this so called standard and mega company airtel is working?
We are paying the money for the channel which is free with other dish tv providers and even then why this type of service and behaviour from customer care people?..
One most important thing is this customer care people including the one Mr Karthik which I talked till today... all are very rude... even though we talk very politely and even using our national language Hindi... these people always talk very rude and make us tempted to have quarrel with them... IS there no any training provided to these people for communication...?
Today Mr Karthik is asking me the meaning of 48 Hrs... why is this required?..why these people always insult customer even though we talk politely with them?...
Whhhhhhhhhhhhhhhhhhhhy
I need answer from you senior management and hope you will give that in polite way but with true justification... or else there is no need to stay with digital tv... better our cable guy is... isn't it?
Latest experince while writing this complaint:...I called customer care to know my account number as the SMS service did not worked (When I send SMS BAL to 54325... it replied keyword not defined)... that customer care perosn Mr. Nikhil was so much in hurry that he just read my account number and disconnected the line... I wanted to ask him whether my request for HD channel pack has been initiated so that I can avoid sending this complaint... but again the same bad experince and I have no chioce except giving this complaint here now...
Your's faithfully
Umesh Mangalekar
K. R . Puram
cusotmer ID : 3006011668
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