I'm a customer on Airtel Digital DTH since Dec. Now i think i made a mistake by going to Airtel. My customer ID is 3000076074.Recently (24/06/10) i started getting lines on the pictures on all the channels. I lodged the complaint to customer care on the same day (complaint # 3135397). No follow up from customer care. Daily i used to follow up and get new complaint no.(last 3154889 dated 27/06/10). The customer care executive promised to get the problem resolved by 28/06/10.
On 28/06/10, the engineer (ph 9665073337) came and told adoptor is faulty. He was supposed to get the replacement in evening. In the evening another engineer (ph 9730049575) came and fit the mis-matched adopator which made the set top box blank. He went to bring suitable adoptor and promised to come in an hour. But has not come and picking up the phone The problem has been aggravated and AIRtel engineers are not answering.
Poor and reckless attitude from Airtel Digital, which was unexpected. Now i'm thinking to take action against them for the mental harassment.
Manoj Sharma
9850950681
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