I got Airtel Digi Tv connection last year and I feel my self in cloud 9 after my first service call the exciting thing which I come to know " is for any service call I will be charged 100 Rs. As maintenance of Dish is customers responsibility and any error which requires visit of their guy there is an additional burden of 100 Rs straight away".
Now this is good and I can say a very good to make money out of customer and to avoid any unnecessary service call, but these things should be informed to customer when they apply for the connection.
Further One more strange thing for intial six months they wont charge any thing but after wards its all chargeable now again this is such a service which doesn't need to have such a warranty ideally the warranty should come as limited number of free service calls to customer rather than giving him a grace period of 6 months.
And best thing is that even this is not informed to customer when they apply for the connection.
No doubt this can be part be of their service agreement written any where in the document (with * attach to it and we all know the reason of such clauses) but these things should be specifically informed to customer as they informed like subscription charges which they don't do and this is a big cost which can come up later and the strange thing is that if you make 3 service call in a month this will exceed your monthly subscription.
So overall an unfair one sided practice by airtel, might be other companies also doing it I don't know.
Regards
Pradeep
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