Hey Guys,
Never trust any promotional call from Airtel... This happened to me very recently.
My Name is Manoj and My Customer id is 3000176619. One day I got a call from mumbai saying that I can upgrade my existing STB with the HD STB by paying 2250 Rs. and that guy said I will be getting a recharge of worth Rs. - with this offer, He tried to convience me like any thing, He said ultimatly I am paying only Rs. 250/- for upgrading the normal STB to HD STB.
I could not belive his words and then I called up the Karnataka sales guys, I fethed the number from airteldth.net.
The tremendus thing is they have mentioned the karnataka's number but they are located at Hyderabad.
I got a chance to speak to one of the executve, Her name was Soni and she conveyed me the same offer.
I made the payment online and got the reacharge of Rs. - also as per their promise, The very Next day they deducted the same amount from my account and I was shocked. I called up customer care and they said the upgrade charges are Rs 2250/- not 250/- and I will not be getting any rechange free with this offer.
I am still struglling with this issue and escalated to Nodal officers but they do not reply.
I have spoken arround 8-10 diffrent people regarding the same complaint and they just deligate the responsibility to each other and If you try to call them, they wont even pick up the phone.
If anybody knows the other escalation matrix plz let me know.
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