Hi,
I am himanshu soni, I am using Airtel DTH service. My Customer ID is 3004495008, I have recently relocated from mumbai to bangalore.
I had bought the Airtel DTH at mumbai used it there for last 4-5 months, when i was about to relocate to bangalore i raised a service order for relocation to them 4 days prior to service date and asked to deliver service for un-installation on 24th oct. service was delivered to me on 28th oct. with a delay of 4 days without any notification of delay reason by that time my all good were moved to bangalore. so i was unable to carry the dish anntena & cable with me. they accepted there mistake & applogies for it and have asked me to submitted to equipments to them.
they said after reaching bangalore i can rasie a new service order for installation and they will not charge me any extra money for it. now it took me 7 days to log a service order for the same with 10 - 15 number of attempts always provide customer repersentative use to provide the request number but it never got logged. finally i successied to get it logged the service order # 4575350.
It has been 4 days that this service order got logged and i have not yet received any service. today i got sms from airtel that your service order got resolved upon calling them they are saying you have to bear the extra cost for the relocation for the mistakes they have done.
also when i left mumbai my acc. balance was 70 INR when i tried to log a service order they told me that your acc. balance is now -17 you have to get it recharge to so that they can log a service order, as a result i trusted them and rechaged my acc. with 200 INR. but havent received any service nor my problem is resolved and they are chareging me daily for no service.
Regards,
Himanshu Soni
Mob. 9620012225
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