I have been an airtel digital TV customer over the past one year and my customer id is 3000932708. Recently I moved over to my new flat from a rented one in Bangalore and hence raised a request (Ticket no: 6963422) for re-installation. This request was raised on 14.04.2011 and it has been 11 days since then, but no one from airtel has cared to visit my place and complete the re-installation. I have spoken to the customer care representatives numerous times on this and every time I have been assured that re-installation would happen by 21st of April. I was given the local service center number (9379227794) by the customer care and I also called up this number several times and spoke to several people (Arun, Mallikarjun, Rama, etc) and each time I was told that re-installation would happen 100% on that day but ultimately nothing happened. One service engineer Chandru (9880078968) called me 2 days back, got my address, landmark etc and assured me that he would come by evening but didn't turn up. Yesterday, another person by the name of Naveen (9343737921) called me, took my address, assured me that he would come by 6'o clock in the evening but didn't turn up. I talked to him several times today and each time he would tell me a different time at which he would visit my house. First time he said he would come by 2 o' clock, next time he said 3.30, next time he said 6.00 and finally he said 7.30 P.M after which he stopped taking my calls. I was given the nodal office number 080-4170 4930 to which calls were never answered. I am literally sick of the way Airtel handles its loyal customers and am seriously planning to move over to a new service provider unless this re-installation is immediately done. I would like to lodge my strongest complaint against the local service center here for their inefficiency and calousness in handling this simple request.
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