I am an existing Airtel digital TV customer. My customer id is : 3000139827.
My complain is, for last two weeks on my TV screen, a message is flashing as "your account balance has gone negative….." after every 5-10 minutes around.
This is happening even after the recharge before 2 weeks. It is so frustrating that, it just don’t allow to watch any program of your choice and forcing you to close TV set.
In this regard, I complained 4 times to customer care on toll free no. But problem still persists. There could be following reason of that:-
Their customer care people are technically so incompetent that they just can’t do it.
Their technology has gone out of your control completely & you are unable to solve this anyway.
Deliberately they don’t want to solve & want to punish your customer for being 1 day delay in recharging as you might be looking your net loss of around 5 rs or 7 rs which has made you mentally unfit to look in to the problem.
Every time they first give excuse that their network is failed now so they are unable to check the status. You call after 1 hour when network resumes. That indicates that they don’t have time to listen such stupid things from customer & wants to close the call ASAP.
Whatever is the reason. Now I want either to resolve this issue or admit that AIRTEL dth customer care is fully incompetent to resolve this issue and in that case return my last 300 recharge amount plus 2000 Rs of your equipment cost.
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