Hi,
I took a new connection for Airtel DTH on 19/4 in Bangalore. My Customer ID is 3003812959. The problem started the next day itself. There was no signal available. I called the Customare Care
person and logged a Service request on 20/4.They promised that the problem would be fixed in the next 24 hours. It is more than 72 hours and nobody has called or come yet.
We have called the Customer Care several times and everytime they just escalate the issue internally. No action is ever taken. Out of our frustration, we even visited the Airtel Relationship Center at 100 feet Road, Bagalore. We spoke to Mr. Satish there and came to know that he cannot help and infact there was no one at the center who could help or guide us. Mr. Satish gave us the mobile number of the Sales Manager, Mr. Jayram. We personaly spoke to Mr Jayram on 22/4 and he took some area representative into conference and assured that somebody will come and fix the problem by that night itslef. Nobody came. Today morning, 23/4, we called Jayram again and he again tries to take somebody into conference. This story repeats everyday.
It is hardly 5 days that we have taken the connection and out of this 5 days, we have spent 4 days speaking to cutomer care representatives, relationship representatives and sales manager.
Our DTH signal is still unavailable.
0 comments