I have never seen such a pathetic customer care service in my life. I am not
able to watch any channel since yesterday evening and made nearly 15 calls to
the Airtel Customer care with no use. Whoever attends the calls hold the line
for more than 20 minutes and simply disconnect the call without even informing
the customer.
I hope the new connections are coming to you because of the customer response
and if you are treating your customer like ¿DONKEYS¿ am sure that this is the
end of it. I am not going to suggest AIRTEL to any friends and if possible I
will give the bad customer care response examples.
I am sure that this mail also will not do much sense to my problem.
Suggestion: Please follow some good practices while setting up a Customer Care
Center at least an SLA.
0 comments