REMINDER / MEMORANDUM
Saturday, May 15 (Hopeless Service & Commitments)
Thursday, May 13 (3rd Memorandum)
Tuesday, May 11 (2nd reminder)
Monday, May 10 (1st Complaint)
To,
Airtel Digital DTH
Reference: Customer ID # 3001256630.
Subject: Set Top Box not functioning.
In continuation to the below emails, yesterday we called your customer care centre in Panaji “Anuj Agency” with complaint No. 2674504, they replied that they are supposed to get New Set Top Boxes by today evening, so they will send the replacement by next day.
Today we got a call from “Anuj Agency” that no technician is with them, with request to bring the Set Top Box to Panaji, at that time I was in my Panaji Office, I went back to my Home 14 kms from here, brought the Set Top box.
One technician came to my office with old Set Top Box, which couldn’t be swapped by your controlling office. The technician giving bad remarks to the customer care manager had taken back the Set Top box which he brought for replacement.
Dear Sir,
With reference to above captioned subject, we need to bring in your kind notice that from last 4 days the Set Top box RED colour LED is not glowing and nothing is appearing on TV screen.
The unit is registered on my son name Mr. Gaurav Gupta and his mobile No. 9689995002 the registered email ID # [email protected].
Continuously we are complaining the issue to your company, but seems that your company is not taking it seriously, and not interested is solving the problems faced by your valued customer’s after selling the product.
Who will compensate our losses of per day charges for a week time and the loneliness & harassment my family suffered?
If the problem is not solved within 24 hours of this email, then we may move the case to consumer forum and ministry of telecast & broadcasting for which your company will remain solely responsible for any serious action taken by the departments.
The negative attitude towards after sales service and supports reflects very poor services rendered by your company, which is great irritation to the customers, those who are using your products and services. Try to improve your after sales services, thus satisfying the customers.
Kindly look into the matter and resolve it as earlier as possible and oblige.
The unit is installed at below given location:
Mr. Gaurav Gupta
C/o Dilip Goverdhan Ram Gupta
G-3, B-13, Mirloc Woods, Opposite Corlim Bharat Petrol Pump,
Corlim, Tiswadi, North Goa, Goa
Mobile: 9823692226
Email: [email protected]
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