This is to bring to your notice the worst ever customer service that I ve experienced with Airtel DTH. I needed some extra cable wire to relocate my TV unit to a separate room within the same premises. So i called the local dealer on 21st may but i ve not been given any reference no. nor any fixed time period for service delivery.
But till 24th may i ve received no response from the dealer and then I called customer care on the given toll free no, to my surprise they expressed their helplessness to register my request as i BELONG TO A SUBPRIME LOCATION and insisted that i should contact local dealer. Upon my insistence I ve been given one request no. and was ensured that my problem shall be resolved by 26th May I also received an sms confirming the same.
its 28th may but my request not yet resolved. with this concern i called the customer care only to find that they can't help it.
let me remind you while we buy Airtel DTH we strongly beleive that we are making a good deal for assured service. we have not paid you anything less than what you have asked for, and such type of selective treatment of customers despite charging the same amount, accounts for gross injustice and customer harrassment.
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