Dear Sir/Madam,
This is to inform that my self Amit Kapoor, r/o H.NO.3025/2, 1ST Floor, Chuna Mandi, Paharganj, New Delhi-110055 had applied for DTH connection on 5-Sep-10 and also paid Rs.999/- thru credit card and the same was debited into my credit card A/C that day itself.
As I did not want to avail this service (DTH-Airtel), the very next day i.e. on 6.9. I personally informed Airtel-DTH Customer Service Centre for cancelling my request for DTH connection and also asked them to refund the money I had paid. I was assured by Airtel-DTH customer care executive that my request will be taken care of and my money will be refunded within next three days from 6/09.But I neither got the refund nor anybody from Airtle-DTH customer service has showed up.
On 9-Sep, I again sent a reminder to the Airtel - DTH requesting for the refund but till date i did not get any response from Airtel - DTH.
As this is matter of deficiency of Services which is causing me both mental harassment as well as taking up both time and money. So I am lodging this complaint and requesting you to kindly look into the matter and do the needful so that i can have my money back at the earliest and save from the harrasment.
My transaction ID is 10639250
ID No. – 3005179732
Cancelled request No.-3809574
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