I've been using Airtel DTH connection since 2009 April. (Customer ID: 3000942946). Couple of weeks back, I raised a request for shifting my Airtel DTH connection. I was told to recharge for 300 rupees to proceed with the DTH shifting request. I recharged for 300 and successfully raised the request for relocation.
It’s been more than 17 days since I gave the request, and My DTH has not been relocated to our new house. To top it all, my connection is marked as Active and daily subscription amount has been debited from my account.
For the Last couple of weeks, I’ve been calling repeatedly to check the status and every time the CSR is raising a new complaint and says this will be resolved in a day or couple of days..
Also I’ve spoken to 4 Supervisors and made more than 16 calls to Customer care for DTH relocation
Didn’t understand why I’ve to make in numerous calls to address a single service request.(FYI: I’ve raised a shift request for Airtel Broadband and it was completed promptly.) One of the worst customer service, and that too from Airtel brand.
At last, I've decided to close my Airtel DTH account. I called today and asked the CSR to take a request for closing my account. I asked the CSR on how the balance amount in Airtel DTH (More than 450rs) will be given back to me. The CSR replied that the balance amount will not be given to me and I’ve to use the Airtel DTH till my balance amount reaches Zero.
I don’t understand what I’ve to do now. I don’t have an active Airtel connection (relocation of DTH is not completed) but CSR tells me that I’ve to use Airtel DTH.
Worst Customer Service...
Thanks.
0 comments