I have been using airtel DTH (Customer id - 3004449822) for the past few months. For the past one week, a number of channels were not coming with the message displayed that the Set top box is unable to receive signals..
We called the airtel customer care on April 3rd - they took note of our complaint and gave a reference number saying that the issue will be fixed within a day.
No one called, no engineer turned up at my place, issue is not resolved - but at the end of the day I get an sms from airtel saying Issue is resolved and complaint closed.
I called them again the next day - and for the next 3 days the same process - no one comes to fix the issue but they sent a message that Issue is resolved.
Finally after a week a person turned up, he was working on the issue for almost an hour and finally said that the fault is with the dish and junction box and gave another contact.
We called this new person, he too has been saying that he will come to fix it and it has been 3 days now.
Now, no channels are coming. Called the customer care again and told the person on the line that I want to talk to one of the higher officials.. he put me on hold for almost 15 min and the line got disconnected.
This is my worst experience with any product.
I suggest nobody take Airtel DTH -
- worst service
-signals are very bad - if the mobile rings in the next room, the channel blacks out for sometime till the call is disconnected
-no issue resolution
-customer care executives dont understand your problem
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