CUST ID 3000189906
MOBILE 9370211710
ON 03 JUNE I GOT A CALL FROM LOCAL DEALER AIRTEL DIGITAL TV MOBILE NO (9955599081) ASKING ME THAT we are coming to your residence for dish alignment to the new satellite and asked for visiting charge of 100 rs when i refused. i called customer care they told me that the dish alignment will be done free from our side so not to give any charge for this. finally no body came.
NOW ON 11 JUNE suddenly service stopped with ERROR NO - SM2 call customer care for assistance
first time customer care exucutive told that it is a technical error i am taking complain keep your set top box on will be resolved within half an hour.
nothing happened in next one hour.
again i called them this time executive told me that your satellite alignment has been changed automatically from our side and system is showing that anteena alignment has been done. (for better signal and quality). THERE IS A PROBLEM WITH YOUR ANTEENA AND SET TOP BOX our engineer will come to you and solve your problem TAKE THE COMPLAIN NO (8965368) AND GO TO THE NEAREST DEALER. the VISITING CHARGE WILL BE 100 RS. when i asked that how can your system is showing that SM2 service is activated where no engineer came to my house HE TOLD ME THAT WITHOUT ANTEENA ALIGNMENT SM2 ERROR CAN NOT COME.
SO I ASK YOU SOME QUESTION
1. WITHOUT CUSTOMER REQUEST WHY YOU CHANGED MY SERVICE TO SM2 WHICH IS NOT WORKING ON MY SET TOP BOX (as told by your customer care executive)
2. if changed then why to charge 100 rs as VISITING CHARGE.
3. is it a type of harrasment with the help of LOCAL DEALER (WHO CALLED ME ON 03 JUNE FOR VISITING CHARGE)
4. IF YOU HAVE CHANGED YOUR SATELLITE THEN IT IS YOUR DUTY TO UPDATE THE CONSUMERS AND MAKE TECHNICAL ARRANGEMENTS REGARDING THIS.
SO DO THE NEEDFUL QUICKLY REGARDING THE ISSUE OTHERWISE I HAVE TO GO TO OTHER AUTHORITIES. AS DEDUCTION OF DAILY CHARGES IS CONTINUE FROM MY DIGITAL TV ACCOUNT.
MANOJ KUMAR PATHAK
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