I am holder of airtel DTH, my customer ID is 3001096501. I applied for change of my registered mobile number from 9412553262 to 9634319395 as per their SMS, the number was indeed changed but instead of 9634319395 a unknown number 9997687629 was registered. I contacted customer care in this regard and they as usual said it will be done but nothing is done till date I also called on the dealer through which connection was taken, he also said that problem is solved but still my number is shown as 999768629 in account information, as a result of this I can not use SMS for any type of inquiry. I applied for this change only because I thought airtel number will be better than BSNL number for this purpose, now I regret my decision.
Will these airtel people listen? by only saying yes sir yes sir on customer service does not solve problems, some practical work also needs to be done.
Anil Ghildiyal
Dehradun
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