In feb’11, i paid Rs.150/- with request of ESPN top up for which 99.99 was deducted.
My balance at this point should be Rs. 50/- as above (150 - 99.99) as confirmed by the statement available at Airtel site.
But in May/June’11 onward a negative balance msg started flashing at my TV screen, I enquired about that they said it may be because of airtel is deducting on daily basis for ESPN top-up.
Since, ESPN chennal was not available on my TV, why should I be charged for the same without any prior notice to me and further I requested airtel to immediately stop ESPN top-up in July'11 further.
In July’11 I have paid Rs.150/- with request of PARAS top up for which Rs. 5.60 was deducted.
After some time the negative balance MSG again started flashing, I again call Airtel customer care, they said your case is genuine, we will definitely re-solve the issue within 48 hours after that there will be no negative balance msg but matter was again unresolved.
Today, when my services suspended, I talk to your customer care @ 0124-4448080, first call was cut by your executive without any reason. In second call my call was transferred to any senior executive, who said that your ESPN top up is still on and airtel is still deducting charges for this top-up on daily basis.
My pain is as follows:
1. Why Airtel is charging me for ESPN top up, when the same is not available on my TV
2. Worst thing is "when in june/july'11 I expressly requested to stop ESPN services, why these top-up is still on in your records only."
3. When you are charging for something from my account, why you are not showing these monthly deductions in my online account with airtel. How one would come to know that airtel is deducting some charges from his account.
4. give me the full statement showing complete deductions from my account.
My Customer ID is: 3001897612
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