» TV & Radio » Review / complaint: Airtel DTH - Pathetic Customer Support | News #79002

Airtel DTH
Pathetic Customer Support

I had bought an Airtel HD tv under custome id : 3009488325 about after

a week of installation the set top box started switching off

automatically and..again switched on randomly.this has been

increasing day by day. I had sought assistance of Electrician for any

faulty Electrical Connection, which he said was perfectly alright.

after this I had lodged an complaint no:15445405 which remained

unresolved for 15 days. Up on my persistent inquiries I was assured a

home visit by Airtel engineer which never fine day I

received a SMS stating that My Complaint has been closed since assumed

Resolved.and if Unresolved Have to contact some Number which never

responded. Again I had lodged another Complaint today I.E 28/1

numbering : 15792181 which was closed with funniest of response

stating that I have to approach the Vendor of the set top box for

solution. and the Problem still lies unresolved. I feel that Choosing

Airtel was the biggest mistake. I had opted for two of the ala carte

channels TLC and Food Food.which were promised to be activated in 24

hrs.. but after 72 hrs of opting them they remain. unanswered.the

Customer care is Pathetic. Airtel HD is cheating public by displaying

low rates in Website and charging higher rates Ex: For Food Food they

quoted a price of 10 p/m but when inquired in Call center ..they

activated the service by deducting 16. pathetic. I'm disgusted with

their service and I want Airtel to refund back my Installation and Set

top Box money.

Company: Airtel DTH

Country: India   State: Andhra Pradesh   City: Warangal

Category: TV & Radio


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