I have booked for Airtel digital TV connection on 10th Jul through IVR payment. But I didnt get any reference or customer id at that time. It was told by customer care executive that I will get a SMS but i didnt get any. Later I have been calling the customer care for further updates, surprising I came to know that there was no update of my payment in systems.
Later I received mail mentioning kit detail. Further with a hope and expecting a better customer service, again called the customer care by refering the kit details for giving me a connection. They gave me customer id and installation order on 29th Jul and they gave me false ommitments that I will get the connection by 31st Jul. But I didnt get connection yet.
customer id: 300480668
order no: 5014965
installation order: 1280401718464
Its really ridiculous that how can a top company like Airtel will have a system where no one knows about my payment and there is no track of the status. I am really surprised how this company works.
After complete dissaticfaction and annoyed with customer service I writing this. I hope this mail reaches the concerned people in the company and management and I will get either connection or refund of amount paid Rs.1550/-.
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