I AM EXTREMELY DISSAPPOINTED WITH AIRTEL DTH HD... I STAY IN VISAKHAPATNAM AND I HAVE BOUGHT A NEW HD CONNECTION ON 06TH JULY (PAID RS. 5200/- FOR HD STB AND ANNUAL SUBSCRIPTION) AND MY CUSTOMER ID IS 3004596961. I WAS PROMISED INSTALLATION AND ACTIVATION WITHIN 48-72 HOURS. HOWEVER ON CONSTANTLY CALLING UP THE CUSTOMER CARE FINALLY AN ENGINEER CAME TO MY RESIDENCE ON THE FOURTH DAY AND THAT TOO WITH A NORMAL STB AND NOT HD. ON ENQUIRING, I WAS TOLD THAT HD STB WAS NOT IN STOCK AND WILL DEFINITELY BE INSTALLED WITHIN 2 DAYS.
I WAS TOLD YESTERDAY BY THE SALES MANAGER THAT THE HD STB HAS ARRIVED AND SOMEBODY WILL DEFINITELY COME TO INSTALL BY EVENING, WHICH DID NOT HAPPEN. TODAY MORNING I WAS TOLD THAT SOMEBODY WILL COME BY LUNCHTIME... AGAIN NOBODY SHOWED UP AND ONCE AGAIN I WAS PROMISED THAT DEFINITELY BY 6 PM SOMENODY WILL COME AND INSTALL IT.. NOBODY HAS COME OR CONTACTED ME AS YET... THE SALES MANAGER MR. RAMKRISHNA IS NOT EVEN PICKING UP MY NUMEROUS CALLS...
THIS IS A PATHETIC DISPLAY OF POOR PROFESSIONALISM BY A REPUTED COMPANY AND I AM HAVING SECOND THOUGHTS ABOUT SCRAPPING THE ENTIRE TRANSACTION AND GET MY MONEY REFUNDED IF I DO NOT GET MY CONNECTION/INSTALLATION IN THE NEXT 24 HOURS ALONG WITH AN APOLOGY...
KARNIK
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