On 4th April morning Around 8.30a. When i switch my Airtel Dth its started showing massage of first installation procedure even though i was using it from last 2 half years are so. When on repeated trials Dth service not resume so I call the airtel customer care on18001028080 for the there help. They did respond and assured me that the engineer will visit my Place by 3.30pm along this i do receive one sms at 9.05am saying"Dear Customer request No 17529854 for STB issues, Happy code 912.share code with the engineer ONCE issue is resolved. For any query pls call 9004604228"
I did try to call on 9004604228 for assistance the number kept on switch off mode till my last attempt 8.48am on 4th april'12.I did received one call from 9987957207 at 10.37 am saying that the engineer will visit by 1.30pm. However no body turn up till 1.44pm i did try to call on the 9987957207 ON 1.44pm, 1.45pm, 1.54pm, 1.56pm, 3.37pm, 3.38pm, 4.48pm, 4, 49pm and 5.00pm. At 5.14 pm they did receive my call & provided one contact number of Mr Ganesh (engineer) 9225131206.Mean while I had called airtel dth customer care at 1.58pm, 3.38pm, 5.02pm 5.04.pm for update however they just told me that the person will come by 3.30pm at start and afterword at 5 pm and 7 pm respectively,
At 4.50 i receive a call from from 4442316767 for the feedback of the services which was not yet delivered by them. They did told me that my STB issue was resolved and for further help they will provide me the new request number.
At 5.17pm another sms come which say that "The service request No.17529854 regarding STB issues for the your airtel digital tv cust id 3001070224 has been resolved." till that time no body has came to my place for resolving this issue. At 5.18 one more sms came saying"Dear customer, request No 17546170 For STB issues. Happy code is 401.Share code with the engineer ONCE issue is resolved. For Any query pls call 900460228.Regarding the 900460228 i have call this number till now 15 times some how nobody has received call for there side it either come busy or they don't pick up the call.
Mr Ganesh did picked my call at 5.38pm after 4 attempt and respond to reach by place in half an hour time, Even after an hour he did not turn up so for the status i did call him 6.31pm, 6.33pm, 6.50pm, 6.50pm, 6.55pm6.58pm, 6.59pm7.03pm he did not respond to my call at all. How ever he did turn up for the service around 7.30pm.
Mr Ganesh did change my STB ask to recharge i did recharge my Air tel by Rs 510.As STB replacement charge-is 350.it took sometime to come in to their data so Mr ganesh left the place saying to call him once the balance came and took Rs 100 as his visit charge. I called him at 7.58 pm for the activation of new STB.He that but on my tv screen it was showing an error code 2.I again called him at 8.03pm for this error he guided me and my Airtel Dth started Working-after few minute again the same error code 1 he again guide my for the solution and my tv again started working.
On 5th of april morning again the when we started our Airtel dth after 10 minute of working it again started showing same error 2.I tried to solve the problem but it did't happened. I have did call Mr Ganesh His mobile was coming switched off at8.46am. So i called up customer care 02044448080 for there assistance they again assured to me that they will send the some body for the solution of the problem before 3.30 pm. It will be done free.i did received one sms form Airtel Dth Customer care at 9.22am saying"Dear customer, request no 17558429 for VC issue, Happy code 720 Share code with the engineer ONCE issue resolved. For any query pls call 9004604228.
However no body turn up for the assistance till 5.34pm so i called up for the status of the service at called center they told me that the request no.17558429 has been resolved and they ask me to hold the line to speak to there supervisor. once his supervisor came on line after 15 minutes of waiting he again gave me a new request no and ask me to wait for 24 hour to resolve this problem and if STB has to replace then they will won't charge me other wise i have to pay Rs 100/ to the engineer. Along with this i have received one sms at 6.17pm saying"Dear customer, request no 17579782 for Wrong resolution (domino), happy code 260.share code with the engineer ONCE issue is resolved. For any query pls call 9004604228.
0 comments