It has been very frustrating service by Airtel DTH. We recently relocated from Bangalore to Pune. We have called customer service several times within these 6 days to reinstall the Airtel DTH, but every time executives and supervisors from Airtel DTH gave excuses and assurances that the engineer will come and reinstall. Airtel DTH promises the service to be completed within 24 hrs after the call.
We had very bad experience with them, we would suggest not to go with Airtel DTH to others, at least in Pune. We never thought that Airtel would do such kind of cheap services.
I have written a mail to them regarding this issue but they never got back to me. Please refer the below mail.
Dear Sir/Madam,
I am Dhananjay Dige, customer id: 3003011186 . We are recently relocated from Bangalore to Pune. We had uninstalled the Airtel DTH while coming to Pune, and wanted to reinstall Airtel DTH to my new address. We had balance of Rs. 324/- when we uninstalled. We have raised request to reinstall Airtel DTH. Yesterday, 09-Jul the engineer were supposed to come to my home, but he hasn’t come.
Then we called Airtel DTH customer service around 5 times to get the engineer, but they kept on giving new SR No.’s and new timings.
SR numbers are, 3245805, 3257097, 3262876, 3277745
Also, the balance which was Rs.324/- while un-installation is now decreasing which ideally should not happen unless reinstallation is done.
Feedback that I can give at this point of time is, the service was excellent in Bangalore and worst in Pune.
Could you please look into it, we are waiting /expecting the engineer to come today for reinstallation.
Regards,
Dhananjay
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