Dear Airtel DTH customer support,
I have purchased 40 inch Samsung LCD TV. I got an offer of &
Free “HD DTH Connection worth Rs. 2840/- with 3 month Economy/South Pack including 2 month HD Pack”(Consumer to pay Rs. 750/- for activation)
Here are my details:
Customer ID: 3005774661
Activation and installation date: 30th October.
1st Complaint raised: 4307176
2nd complaint raised: 4310911
According to airtel, you have ONLY ONE HD channel which is NGC HD and that wasn’t enabled.
I have raised few complaints on the same and been calling the customer care every day from the day of installation.
The first day (30th Oct), customer care executive told that it will get resolved with in a day (31st Oct). But they closed the SR with out resolution on next day (31st Oct).
I called again, they said they couldn’t reopen that complaint and raised a new complaint, which they said will get resolved by next day (1st Nov). Then i called 2nd day (1st Nov), they said backend has updated the ticket and the resolution will take one more day. i asked for reason, they said backend didn’t update them with the reason. I called again for 3rd day (2nd Nov), (complaint was closed), the customer care executive couldn’t even understand what the problem is, he simply said that you need pay an additional of Rs100/- to get NGC HD channel. I requested him to check the offer, he said he understood the offer and he gave his version of offer: According to him HD pack means HDMI cable and HD STB. Then i asked if that is so, then what do u mean by 2 month HD pack?
With that he disconnected the call.
I called again, and one more executive picked up, he said that i am supposed to get NGC HD connection for Free for 2 months and also said that the complaint wasn’t closed and it will be resolved with in one day (that is 3rd Nov). I told him to write down that words in th complaint tracking, so that i need not explain to one more customer care executive tomorrow. He said that i don't need to call again and it will get resolved by tomorrow.
Today on 3rd Nov i called customer care again and enquired about the status. Here again I need to explain the whole problem again, i don’t understand why they have complaint numbering system. They were again saying that you won’t be getting 2 month HD pack; you need to pay for that.
When I reiterated that it was mentioned in the offer, and told that it was confirmed by your executive yesterday, they said that they don’t have any such offer with anyone and asked me to speak to the Samsung dealer who offered it. I asked him to escalate the call, he connected me to his higher ups Anamika-floor supervisor, Srinivasraju-process leader who again were saying the same thing.
I hope with in 3 months (after which the offer will get elapsed) airtel DTH backend will enable HD PACK for me as promised without any TOPUP.
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