Airtel IPTV not connected.
I am an existing Bharti Airtel customer (number 080 41253181) and have been using Airtel broadband services for 4 years now.
On Dec 16 I placed a request for IPTV. Nobody called to follow up or check so around last week of December I think on Dec 27 I raised my first complaint (41251320) and their executive came to collect documents and I gave them a cheque of Rs 1750. I was informed in the next 7days connection will be up and running.
After 8 working days of waiting I raised my second complaint (41653736) and was informed in the next 24 hours connection will be up and running. I did receive 2 calls from Airtel executives but they just wanted to come collect documents which I had already submitted. Not sure why it is not on their records (cef no: TBLR 201007).
No response from Airtel iptv executive on connection.
My third complaint was raised on Jan 08 (41739464) and by Jan 10th the connection was to be up and running. It is Jan 11 and I am still waiting for the Bharti Airtel to come respond.
It is very difficult to get Airtel executives on call when you dial 198. I have dialed many times and have waited for 15 to 20 minutes to actually speak to anyone. Plus nobody there knows of any Airtel management number where I can escalate this issue too. All they say is 198 is your only option.
This is the first time Airtel service is so slow or to put it right it is "lame". Airtel service "was" great and if Airtel management takes their customers lightly then they are forgetting there are other good companies out their providing similar products with better services.
In short the service now from Airtel is very disappointing.
If nothing is done this week about my IPTV connection I will be forced to remove Airtel landline and broadband services too.
Regards,
Shahid.
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