AIRTEL DIGITAL TV
NON ACTIVATION OF HD STB

11-01

Dear Sir/Madam,

I give below the complaint message which I had sent to Airtel Digital TV customer care and their customer redressal center.

QUOTE:

10-1

Sir / Madam,

I want to place on record my compalaint through this mail to you and all appropriate authorities and NGOs interested in cosumers affairs and rights protection as follows:

I bought a Samsung LCD, whreby I was provided with complimentary coupen for Airtel Digital TV connection at cost of Rs.500/-

I paid Rs.500/- and requested the customer care to provide HD STB me by paying the difference of amount. First I was informed to pay Rs.250/- which I paid and requested for HD STB installation. Then your customer service informed me to pay Rs.1500/- over phone and through email, which also I paid and requested for HD STB.

I received an SMS on 5-1 informing that the installation is scheduled for 6-1. Somebody came on 6-1 fixed the dish and placed a normal STB. But since I refused to accept normal STB and asked him to take back the normal STB and to bring HD STB.

Next day, on 7-1, someother person came with HD STB (STB ID-03356256226 and View Card No.00003948388), installed and informed that the activation will be effected shortly.

Thereafter I have been talking to your customer service (18001028080) and the people (Mr. Saravanan -9677129266, Mr. Vadivel-9677129271) who installed the HD STB several times, which you may run your recorded messages and understand. Everybody is keep on telling that the activation is under process or within 24 hours it will be done or there is confusion whether normal or HD activation. There are lot of communication gap between your customer care service and engineers.

Please advise whether you can give HD activation immediately or not.

If the same is not possible, you may refund the entire amount which I paid and take back the dish and STB after submitting a letter stating your inability to provide the required service for whatever the reasons known to you.

Please note that I will certainely take up this matter legally with all concerned which will have impact on your further sales definitely.

Please treat this matter seriously and resolve the issue urgently to avoid further complications and legal proceedings.

Regards,

R. Jayankumar

No.45-A, 1st Cross Street

Srinivasa Nagar, Kolathur

Chennai-600 099

UNQUOTE:

I request you to kindly look into this and advice as how I can go about further proceedings against Airtel Digital TV.

Thanks and regards,

R. Jayankumar

Mobile:9884064874