Hi,
Further to my complaint registered here on 25 May about the reversal of charges on my ICICI Bank credit card, I got a new surprise by ICICI bank credit card division.
ICICI recently sent a letter to my communication address on 27th April & debited the total 88XX Rupees amount from the joint saving acount without seeking the permission on 07th May.
On calling up the ICICI Bank credit card division Delhi I got a reply from collection department "we will not reverse the charges whatever may be the case, this is as per the RBI guideline that we can debit the unpaid amount from any account of any branh & any type of account". Surprised!!! I had different understanding of joint savings account & everything is washed away with ICICI won theories.
On many requests the call was then transferred to Uday who then said that due to saturday & Sunday we can't do anything but on Monday after confirming from the respective department we will let you know about the reversal & time line for the reversal. You may then call us for the settlement of the account.
I hope this kind of transaction is not allowed & I am definitely going to check all the reference clauses for the same. This time I want to teach a lesson to the Bank for their wrong understanding of the customer.
I need a support in this regard to understand in detail about this entire transaction done & its reference. So need a help.
Pravin Bhaise
9711808110 / 9350810198
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