» » Lenovo - Part replacement | #370457

Complaint / review / scam report
Lenovo
Part replacement

The computers Motherboard, Graphic card and the fan assembly was replaced

> > for the NO Video Issue, After replacing the mother board i got the Error

> > Message "Windows Guinean" So i entered the Product key that is available

> at

> > the back of the computer, It did not accepted the Product key, Then i

> > reinstalled the Os using the One key recovery available in F2 while

> turning

> > on the computer. while it was installing the os it was stuck for 4 hours

> > and the installation never completed. So I used the 7 DVD's that i

> created

> > using the One Key Recovery. The Installation was done and when it

> restarted

> > the computer got the error message stating that 'windows failed to start

> a

> > recent hardware or software change might be the cause'. So i ran the

> start

> > up repair available on the F8 option and that even that could not fix the

> > issue, Now i had the OEM DVD for the Same OS window 7 home premium 64 Bit

> > from the other manufacturer, it is installed all fine and also i am able

> to

> > boot the computer to the desktop, but still am getting the same issue

> > "Windows Guinean", i again entered the product key available on my

> > computer, Still it did not fix my problem. One fine day i just entered

> the

> > Setup Screen The BIOS, and it was not giving me the information for the

> > computers Serial no said "INVALID". here i got the resolution for my

> issue,

> > I need to update the BIOS. So Checked the Support website of lenovo, i

> did

> > not get the driver for BIOS my computer but all the other Drivers, So i

> > called Lenovo for the support and I spoke with the lady and after 5 min

> > over the phone with her the call got disconnected and then i called up

> > again, this time i got the same girl and the call got disconnect again

> > after 4 min, so i called up again. This time i got Mr. Harshan Whom i

> asked

> > the Employ ID. He said that we do not have any Kind of ID. I explained

> him

> > the issue, He said that I will have to Buy the OEM Partition as it

> failed,

> > i said, the partition is part of the computer and was not purchased

> > separately and why shall i pay for it as the computer is under warranty,

> He

> > said that i have not other option but to buy the partition, I asked him

> for

> > the supervisor, Tr transfered the call to His manager Name Chetan who

> also

> > did not give me his employ ID, When asked. I explained him the issue, his

> > answerer is we check only Hardware with the technical support and the

> BIOS

> > is the SW and not the HW. Well now the question is does the technical

> > support of lenovo Know the Definition for BIOS. Then he refereed me to

> the

> > Local Service Support "GK systems Mumbai :- 02266940790" and said that we

> > can only check with the functionality of your computer ans such issues is

> > not taken care by the Technical Support...

> >

> >

> > The Technical Support IE, Web support and also the Phone Support need to

> be

> > updated and specially the Consumed technical phone support need to be

> > trained and need to understand that the BIOS is the computer is most

> basic.......................

Also i was informed that the Bluetooth Remote of the computer will replaced as the same is not functioning,

even after writing several emails and called the tec support many times still the issue is not taken care, they alway say that they will contact me and now its arround 12 days no replay from them, nither any phone call.

The computer is under warrenty. They care a damn about the Issue.
Author: Roland Fernandes


Offender: Lenovo

Country: India   State: Maharashtra   City: Mumbai Suburban

Category: Computers & Services

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