Sir,
I have a prepaid connection of airtel punjab, my mobile no. is 09915748211. on this connection i had tried to activate MOBILE OFFICE service but the service is not activated till date. i am trying to activate monthly pack of this service (MO250) since march 23.
i had recharged with Rs333 on 22/3/08 (balance became Rs 357) and sent message to activate service on 23/03/08 (after 26 hours) and i got the reply that the service will be activated soon, after waiting a lot, i contacted customer care and tried to know the cause and they told me that the service will be activated soon. after waiting for some more time i contacted GPRS helpline and they told me that my balance is not updated and the balance is low, so the monthly pack of service is not activated and they asked me to contact customer care and ask them why my balance is not updated?
then on 24/03/08 my sms service was blocked and after complaining it was reactivated on 6/04/08. then i tried to activated the MO250 but the problem remain the same.
i have complained many time regarding this but the problem was not solved till date and every time they told me to wait and send the message again.
Some of my complaints no. are
Aprill, 7 - 271014
April, 17 - 417209958
the customer care executives had neither given any response for these complaints nor the service is activated. kindly look into the matter and solve the problem as soon as possible so that i can use MO service.
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