Hi,
Land Line Number: 0124-4275012
I am pretty frustrated with the consumer care of Airtel and that is the sole reason that I am writing here. I opted for 1299/- (2MBPS) plan of Airtel Broadband in July and since then I have been dealing with problems. First they gave me a 899/- plan and sent me huge bills. The mistake was corrected after many calls to their consumer care and I had to go through a lot of tension. Then they started billing me on some DSL charges for which I never opted. First they asked me to submit whatever I felt right and told me that balance will be adjusted. It was around Rs 200/- per month and currently stands at 1000/-. Last month (ie November) I received a hard copy form Airtel saying that the then balance of 800/- will be adjusted in next bill and I was asked to pay rest of the amount.
I did the same hoping that I will receive an adjustment of 800/- in my account. In the same period my services were barred for 11 days (in month of Dec.) as I had not submittted the bill. I had clearly communicated in my mails to [email protected] that my bill is wrong and I cannot pay that. My complaints were registered for which I have proofs.
Now, when I receive bill for month of Dec I find that neither those 800/- have been adjusted nor I have received any adjustment for the period for which my services are barred. It was mistake on their side in billing which prevented me in submitting the bill. On top of that Airtel is still billing me on DSL charges for which they have already provided me a hard copy for the waiver. Currently the extra fraudulent amount in my bill stands at arouund 1600/- (including 800/- DSL this month's 200/- DSL and charges for 11 days for which services were barred due to their mistake). I have spent hours on phone call with their customer care but in vain. None of the managers are available and each time I have to explain all the details.
I am very unhappy with the services and my life and work is getting affected. I request you to help me with this.
Regards
Anubhav Gupta
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