My name is Govind Sharma. I live at 1306, Shiv Srushti, Panch Srishti Complex, Near SM Shetty School, Powai, Mumbai 400072. My Cera flush tank is not working since a fortnight. The tank's siphon is leaking and the ball valve is broken. I got the phone number of Cera Customer Care with great difficulty. I phoned them on 26th June at 3250 8669. The phone was attended by Ms Kavita. She gave me the complain number 81 and promised that the complain will be attended in 2 days. Today is the fifth day of the complain, but nobody has attended to my complain. When I phoned Kavita at Cera Sanitaryware today (30th June) to complain that the complain has not been attended to, she got aggressive. When I told her that if Cera Sanitaryware does not attend to my complain, I will have to complain against Cera, a man intervened on her behalf and told me rudely to go ahead and complain. I am highly disatisfied with Cera Sanitaryware service. Cera Sanitaryware should have some responsiblity towards its customers
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