Dear Sir,
The copy of complaint correspondence done with the company attached. I have waited long enough thinking that the company would replace the closet. Since there is no contact or correspondence from Cera Sanitary wares, i am forced to complaint in a very disappointing manner. Kindly do the needful at the earliest.
Regards
Deepak Gladin
M0bile- 0-9847001573.
Email: [email protected]
& On Tue, 16/6/09, Deepak Gladin wrote:
From: Deepak Gladin
Subject: Re: complaint by Deepak Gladin
To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected], [email protected]
Date: Tuesday, 16 June, 2:17 PM
Dear Pradeep,
I want the Cera european closet tank to be replaced. I have also mentioned in the service report that i am unsatisfied. If not, as i have informed you in my earlier mail. I am going to the next step. I am going towards consumer/customer protection cell and i will also mark a copy to the Hon. Minister for consumer protection. As i said i will go to any extreme.
Regards
Deepak Gladin
Mob: 0-9895038784.
& On Tue, 16/6/09, cera cochin wrote:
From: cera cochin
Subject: Re: Customer complaint by Deepak Gladin
To: "Deepak Gladin"
Date: Tuesday, 16 June, 9:43 AM
Dear Sir,
It seems that you have been misguided by the dealer to cover up
His mistake of not informing me or the service cell regarding this complaint.
The complaint was informed to me by you today morning and only
after that I received a call from the dealer,
I told him that the complaint was not reported to me and even challenged him to
Go through the call register of my mobile. None of us in our office is aware of this complaint
neither you nor the dealer does not know the complaint number which we allots
While registering a complaint It is clear that the dealer has forgotten to inform
Me about the complaint and wants to put the blame on me. It is in fact the dealer
who Is bluffing and not me
Any how I have instructed our technician to visit the site tomorrow itself and do
The needful.
Regards,
Pradeep M.P
Dy. Manager (Sales)
Cera Sanitaryware Ltd.
&-- Original Message &--
From: Deepak Gladin
To: [email protected] ; [email protected] ; [email protected] ; [email protected]
Cc: [email protected] ; [email protected]
Sent: Monday, June 15 3:39 PM
Subject: Customer complaint by Deepak Gladin
Dear Sir,
This is for your urgent attention. This is to inform you that i had bought a Cera european closet two weeks back, at the last moment when the plumper was fitting the closet he removed the round Cera sticker which was on the closet, he found a small crack. so i called up my shop at cochin where i bought the closet. The shop owner first contacted
Mr. Pradeep cera staff on 6/06/09 and he had informed that he would send some bady for
inspection, when the shop owner called him after two days, he said that he had lost the phone number and address given to him, so the dealer gave him the address the second time. Since there was no responce i called the shop owner so he gave me the direct no of Mr. Pradeep 0- 9349184102. when i called him he is bluffing himself that he doesint know anything about it. Today is 15/06/09 no bady is even called me, is this the way you behave with a customer.what should i do, should i take it to the next level. That will cause big problems, it is up to the company. I will go up to any extreme if i have to.
Shop owners name and address: CCCC, Creative Consumer Care Centre, Thekkanath Building, Near South Over Bridge, Panampilly Nagar, Cochin-682036, Kerala.
Cell no: 0-9447325446, Land line: 0484-2313117, 2311776.
Mr. Pradeep (Cera employee) Mobile: 0-9349184102.
Regards
Deepak Gladin
Cochin, Kerala
Mobile: 0-9895038784.
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