From January 3
Mrs. Theresa Jacqueline
To
Grivance. [email protected]
The Card centre
HDFC Bank
CHENNAI
Sir
Sub: Reversal of entry from Card Loan account to Health Card account
Ref: Card loan account: 5176 3500 0000 6185;
Savings Account No.: 00 171 0000 29506, ANNA NAGAR, CHENNAI
1 On 26th December I have paid Rs.17246 towards the total outstanding of the said Health card account, .In fact the entire outstanding
on this loan account had been cleared on 29th November [Refer the last payment made through SI
2. but by mistake I had written the Card loan account number 5176 3500 0000 6185; instead of the Card account number. 5176358010619673.
3. An amount of Rs.870 is also debited on 29th December as per the SI towards the minimum amount due on this health card.
4 When I noticed this in my Savings Account No.: 00171000029506, ANNA NAGAR, CHENNAI, I called up to phone banking service on 29th December with a request to reverse the entry to transfer the amount of Rs. 17426 to the health card account and Rs.870 to my Savings Account No.: 00171000029506, ANNA NAGAR, CHENNAI.
5 I was given to understand that this will be done within a maximum of 3 days.
6 When I reminded through phone banking service on 2nd January assurance was given that this will be done immediately.
7 I am sorry to state that till date this has not been done. Please do the needful immediately.
8 I also informed through 1800 227 227 that the debit card issued in this account is lost and requested them not only to block the card but to cancel the debit card as I do not need it. But I find annual fee of Rs.500 has been debited on 24 Dec[DEBIT CARD ANNUAL FEE00000000000024 Dec], and ST & CESS ON DEBIT CARD FEE FOR 241208. 02 Jan Rs 61.80.
9 Please note that I do not need debit card and do not debit any charges in connection with this.
10.I need to know the details for the entires high lighted in greeen in my Savings Account No.: 00171000029506, ANNA NAGAR, CHENNAI
Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
03 Jan BRN TXN CHG@ 60-TXN INC ST & EC 2612
03 Jan 67.42
02 Jan ST & CESS ON DEBIT CARD FEE FOR 241208 000000000000
02 Jan 61.80
24 Dec DEBIT CARD ANNUAL FEE 000000000000 24 Dec 500.00
17 Dec BRN TXN CHG@ 60-TXN INC ST & EC 061208 17 Dec 67.42
01 Dec BRN TXN CHG@ 60-TXN INC ST & EC 231108 01 Dec 67.42
29 Nov CCAP5176350000006185-T-281108 29 Nov 818.37
Rs.67.42 has been debited three times within 30 days. Please clarify.
Rs.500 has been debited as annual fee on debit card and Rs.61.80 as ST and CHESS even though had informed that the debit card is lost
and clearly requested the authorities to block and cancel the card.
Whenever some amount needs to be collected from the customer account is being debited in such a hurry without any delay, but whenever any credit
is due for a customer it is not done as a routine matter; we have to remind several times but in vain.
please do the needful on priority basis and reply
Yours truly,
Mrs. Theresa Jacqueline
Michael
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