I AM VERY OLD CUSTOMER OF MARUTI SUZUKI FOR THE LAST 12 YEARS I AM USING MARUTI CARS OF DIFFERENT MODELS. ONLY LAST YEAR 1ST OF JUNE I PURCHASED SWIFT LDI HAVING CHASIS NO. 225120 WITH REGISTRATION NO. UP 65 AH 3631. UNFORTUNATELY THE CAR HAD A PROBLEM DUE TO RAINS ON 21ST OF AUG. 08 AND THE CAR WAS GIVEN TO THE AUTHORISED DEALER M/S VARANASI MOTORS FOR REPAIR AND RS. 1000.00 WAS DEPOSITED IN ADVANCE VIDE RECEIPT NO. 4244 DT. 22/8/08. THE CAR WAS WITH THE AGENCY FOR 24 DAYS i.e. FROM 22ND AUG. TO 13TH SEP. 08. STILL THERE WERE CHANCES OF FAULTS, AS I WAS TOLD BY THE AGENCY PEOPLE, IT WAS GIVEN TO ME AFTER MAKING THE FULL PAYMENT OF RS 7504.00 ON TRIAL RUN BASIS. AFTER 300-400 KMS. RUN, THE CAR STOPPED FUNCTIONING ULTIMATELY THE CAR WAS ONCE AGAIN HANDED OVER TO THE AGENCY PEOPLE FOR FURTHER REPAIR SINCE 26TH OF SEP. 08 THE CAR IS UNDER REPAIR.
IT IS JUST BEYOND MY UNDERSTANDING WHY AND HOW LONG SHOULD I SUFFER FOR THEIR NEGLIGENT, ILL-EQUIPPED AND FAULTY SYSTEM OF WORKING SETUP, THE REASONS GIVEN FOR THE DELAY, (i) AGENCY MECHANICS ARE UNABLE TO DETECT AND REPAIR THE FAULT SO TRAINED MECHANICS HAVE BEEN CALLED FROM LUCKNOW, (ii) NO SPARE PARTS IN STOCK SO IT WAS ORDERED FOR, AND AFTER GETTING THE SPARE PARTS MAINLY "SELF", REPAIR WORK WAS STARTED. BUT OF NO USE, SO FAR THE CAR IS STILL UNDER REPAIR, AND EVERY DAY A NEW DELIVERY DATE IS PROMISED BY THE AGENCY PEOPLE BUT ALL IN VAIN.
MARUTI UDYOG IS KNOWN FOR ITS HIGH REPUTE IN RESPECT OF QUALITY AND SERVICE. I TOO HAD THE SAME IMPRESSION AND CARRY THE SAME OPINION, BUT AFTER FACING SO MANY PROBLEMS THIS TIME I DON'T KNOW HOW SHOULD I EVALUATE THE REPUTE OF THE COMPANY.
THOUGH ONE COMPLAIN HAS BEEN LODGED ON PHONE NO. 09910202020 WITH REF. NO. 6773448535, I HAVE NOT BEEN GIVEN ANY PROPER ANSWER AND INFORMATION, WHATSOEVER REGARDING ITS DELEVERY, OFCOURSE, WITHOUT ANY FAULT, EITHER FROM THE AGENCY PEOPLE OR THE CONCERNED COMPANY CELL DEPT.
I CAN SIMPLY WAIT, AS I AM WAITING FOR THE LAST TWO MONTHS, BUT HOW LONG ...? DON'T KNOW.
I, BEING A HELPLESS CONSUMER, REQUEST THE COMPANY SALES AND SERVICE DEPT. TO LOOK IN TO THE MATTER AND DO THE NEEDFUL AT SHORTEST POSSIBLE, BECAUSE WITHOUT CAR MY HEALTH AND BUSINESS, BOTH ARE SUFFERING VERY BADLY, WHICH REALLY COST VERY HIGH.
I AM STILL VERY HOPEFUL ABOUT COMPANY'S GOODWILL AND SO I CAN EXPECT FROM THE COMPANY TO REPLACE THE OLD ONE (IRREPAIRABLE) WITH A NEW ONE. IF AT ALL IT HAPPENS, IT WILL BE A PLEASANT SURPRISE FOR ME.
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