My prepaid connection is 9831865497. This day, 14 08.2009 in the morning we have rechraged for Rs 100/ and got Rs 88/ balance accumulated in the previous balance of Rs 10/. We have used GPRS Mobile Office chargeable at Rs 35/ only. and continued for internet option almost through out the day.
When we have checked our balance in the evening at about 21.35, we fiund that the balance was only about Rs 11/
When e have contacted the custiomer care immediately, about the balance unauthorised charges, we have been told that Rs 50/ have been charged towards downloading of Java Game at 19.40. When we told that no games was downloaded by us, and to credit the charges, we have been told that np refund will be granted. And instead the coustomer care executive has disconnected the line that agains Rs 50/ will be charged by sending the itemised bill to us. We told that no such bill is required by us, he repeated the same thing and disconnected the line.
Again we have contacted custiomer care, one Mr Jaydeb Acharya (as was told to us) was on line. We have requeted to intimate us the name of thecustomer care executive, he refused to reveal the name and requeted me to talk to senior executives and we have waited for about 20 minuted but no call has been transferred to customer care executive and ultimately the line was disconnected
When we have again tried custmore care, no postiobve response was shown and instead the call was disconnected.
The above is for your information and necessary action. Earlier also so much unsuthorised charges has been deducted from our different prepaid connections.
We have following connections of AIRTEL:
1) 9831010168 2) 9903380168 3) 9903464015 4) 9831865497
pradeep dhirasaria
(father of Adarsh Dhirasaria)
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