Complaint / review / scam report
IDEA PREPAID
Illegal deduction from my prepaid mobile No. 9922019925

Illegal deduction from my prepaid mobile No. 9922019925

Dear Sir,

I am holder of prepaid Idea mobile phone with No. 9922019925. a message received from 54300 asking me to download bolly beauties video http://ideaalert.vuclip.com/isp? sn=2513&vpid=8&src=VPINMI&mdn=Ciw2RIRgmBIFsP0z0dZIgA==&chI=103&method=Update_s and immediately thereafter without my consent/permission, another message was received from IZ-ideaCMS stating that "Dear Customer, thank you for downloading VIDEOS from XINLABS. You have been charged Rs.99.&Rs.49

This is nothing but cheating being done by your company because neither i gave consent for the download of the aforesaid video nor without my prior permission was taken to download the same and automatically deducted Rs.99/&Rs.49- from my account.

I immediately contacted your customer care, where one attended me and was not at all willing to help me. Straightaway he stated that I must have downloaded the video. On my further insistence, he stated that he does not have detail in the system .

This attitude of yours is completely uncalled for and frustrating with sole intent to cheat and harass your customer. I for no fault of mine have been disturbed, harassed and my precious time is being killed by your illegal act apart from swindling my Rs. 99/- Rs.49

I call upon you to immediately credit back Rs.99/-Rs.49 to my account failing which I will be constraint to file case of cheating against you all at your cost and responsibilities.

Yours

YATIN PATIL
Author: pyatin21


Offender: IDEA PREPAID

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications

2 comments

ideacellular 15 December 2012, 7:05 AM
Dear Sir,

We wish to inform you that your complaint for Wrong Deduction Related issue has been initiated with us; under reference number 1-29820181499 and you shall hear on the same at the earliest.

Regards,
Ideacellular
ideacellular 19 December 2012, 12:08 AM
Dear Sir,

We wish to inform you that your complaint for Wrong deduction related issue has already been resolved to your satisfaction. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Ideacellular
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